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FAQs

Will my new furniture fit?

What is the returns policy for Close Co. products?

How does Close Co. ensure ethical sourcing and production?

What materials are used in crafting Close Co. furniture?

Is there a warranty or guarantee on the furniture?

Can I order fabric samples before making a purchase?

Are your swatches an exact match to the fabric used?

Can I talk to someone before I order?

What are the delivery options available for my order?

Are there customisation options available for Close Co. furniture?

Are there financing or payment plan options available?

How secure is my payment information?

Which payment methods do you accept?

Can I make changes to my order?

What is your cancellation policy?

I haven't received a confirmation email for my order. What should I do?

When can I expect my order to be delivered?

What days do you offer deliveries on?

How is the delivery handled?

Will you keep me informed about the status of my delivery?

How do I prepare for my delivery?

What if I miss my delivery?

Do you offer international shipping?

Will I have to put my furniture together?

How do I process a return?

How do I look after my furniture?

Can I set up a consultation or get design advice?

Are your covers washable?

What if I change my mind?

Will I get stuck to my Close Co. furniture?

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