Payment

We aim to make the payment process as smooth and accessible as possible for everyone. Accepting all major credit cards including Visa, Mastercard, and American Express ensures that our customers have a variety of payment options at their disposal. Let us know if there's anything else we can assist with regarding transactions or any other queries related to our products and services.

PayPal is a trusted and efficient payment method, especially for those who need to use a billing address outside of the UK and Ireland. By offering PayPal, we aim to provide a versatile range of payment options for our customers to ensure a seamless shopping experience. Should there be any other questions or details needed regarding payment methods or any other aspect of our services, please don't hesitate to reach out to us.

Our website uses Shopify's robust infrastructure to ensure the highest level of security for our customers. Shopify is renowned for its industry-leading security features, so when you shop with us, your credit card details and personal information are protected by their advanced security protocols. We take the privacy and security of our customers very seriously, so you can shop confidently. If you have any other concerns or questions about our security practices or anything else, please reach out to us. We're here to help.

For purchases of £50 or more, our customers have the flexibility to opt for financing through our partnership with Klarna. When they reach the checkout, they'll see the Klarna option along with relevant information to guide them through the process.

Klarna is an established and widely used financing service, making it easy for customers to split their payments over time. However, for detailed queries about interest rates, instalment plans, and other specific terms, Klarna's dedicated customer service would be the best point of contact. We always strive to offer a range of payment solutions to suit everyone's needs, and Klarna is a fantastic option for those who prefer to spread out the cost of their purchases. If there are any other questions or areas we can assist with, just let us know.

For customers who prefer using prepaid credit cards from Visa, Mastercard, or American Express, we do accept them as a method of payment. It's crucial for customers to retain the card even after making the purchase. If there's a need for a refund or an adjustment down the line, we would process it back to that same prepaid card.

Should the card expire by the time a refund is needed, we understand the challenges that may arise. In such instances, our team would collaborate with the customer to determine an alternative solution for refund processing. This way, we aim to ensure a smooth transaction process, regardless of the payment method chosen. If there are further questions or specific scenarios to discuss, we're here to assist!

With Close Co. customers don't have to fret about customs or duty charges for their orders.

Tax considerations, however, will depend on the law and regulations specific to certain locations. The tax amount might differ based on the shipping address's postal code. It's important to be aware that if the shipping address is updated post the order placement, there might be a difference in the tax rate which would either be charged additionally or refunded.

During the checkout process, any taxes that are applicable will be transparently displayed so customers can see the breakdown of their charges.

For our valued customers who have a tax-exempt status, the process is quite straightforward. Once they've placed an order, the confirmation email they receive can be used to send over digital copies of any relevant tax-exempt documents. After a thorough review by our payments team, and upon approval, a refund for the initially paid taxes will be processed. It's our goal to ensure the payment process is as smooth and transparent as possible for everyone. Should there be any queries, our team is always here to help!

When an order is placed with Close Co. the charge is made upfront. However, we understand that circumstances can change. If a customer decides to cancel their order before it has been processed and dispatched, we'll ensure they receive a full refund. It's essential for us to provide flexibility and assurance to our customers, making your shopping experience as seamless as possible. If any issues arise or further assistance is required, our team is always on hand to help out.

By eliminating the middlemen through our direct-to-consumer model, we're committed to offering our customers the best value right from the start. Unfortunately, there are instances where third-party sites might advertise fraudulent discount codes. However, we're unable to honour these. Our focus is on providing genuine value, and on the rare occasion we have sales or clearance events, they're to pave the way for exciting new products. And it's great that we have a price match policy for products that go on sale or clearance within 30 days of delivery. It's all about ensuring our customers get the best value and service possible. If there are any questions or assistance needed regarding this, our team is always here to help and guide.

It's a first-come, first-served system. Completing the payment process ensures that the stock is reserved for the purchaser. Especially in high-demand situations, it's entirely possible for someone else to complete their purchase just moments before another, resulting in the latter customer receiving an out-of-stock notification. It's always best to complete the payment promptly if you've got your heart set on a particular item. And if the item is already out of stock, your payment reserves it for you when it's back in stock, so you're prioritised on the next shipment. We always aim to ensure that our stock levels are updated in real time to provide the best shopping experience, but there are occasions when demand outpaces our expectations. If ever in doubt or needing assistance, our team is here to provide clarity and support.

Our main priority is ensuring the safety and security of our customers' transactions. These security checks are just one of the ways we aim to protect you from potential credit card fraud. By verifying the 5-digit code, it helps us ensure that the cardholder is aware of the transaction and authorises it. We understand that sometimes locating these codes can be a bit tricky, so our team is always on hand to assist and provide guidance. Keeping your information secure is paramount to us, and we appreciate your cooperation in these checks. If ever in doubt or in need of assistance, please don't hesitate to get in touch with our team.

Our commitment is to ensure our customers receive the best value for their purchase. If a genuine Close Co. product you've bought from us goes on sale within that 30-day window, we believe it's only fair to adjust the price accordingly. However, we need to be clear about distinctions between genuine Close Co. products and others that might look similar but are not made to our quality standards or specifications. It's essential for our customers to be aware that only items purchased directly from our website are genuine Close Co. products, and these are the only ones eligible for our price match policy. If you ever have questions or need clarity about a product, our team is here to help and guide.

Our system is set up to automatically send out a confirmation email once an order is placed. It's always a good idea to check spam or junk folders, as sometimes these automated emails can get filtered there. If after checking you still haven't received the confirmation, it's essential to get in touch with us. We'll verify the email address provided and resend the confirmation for you. We always want to make sure you have all the information about your order at your fingertips.