Returns and Exchanges

Our goal is to ensure you're completely satisfied with the pieces you choose for your space.

If within 30 days from the date of delivery you feel that the item isn't right for your space, we've got your back.

To start the return or exchange process, simply reach out to us, and we will guide you through the necessary steps.

Remember, it's essential that the item is returned in its original condition.

If you have any questions or need any clarifications about our return policy or any other aspect, we're here to support and assist you. After all, it's all about making your space feel perfect.

We do not offer exchanges.

If you are not completely happy with your purchase we offer a 30 day returns policy.

Our return policy is designed with flexibility and convenience in mind:

1. 30-Day Return Window: If you feel that the item doesn't fit your needs, you have a generous 30 days from the delivery date to decide and return it. We're always here to assist you.
2. No Questions Asked: We respect your decision. Whether it's a change of heart or any other reason, you can return any Close Company product.
3. Product Condition: To ensure a smooth return, the item should be in "as-new" condition. That means no stains, tears, or any kind of damage.
4. Return Fees: If you're within our standard service area, returns are free. However, outside this area, the return fee is the same as the forward shipping fee.
5. Refund Process: Once we receive and inspect the returned item at our warehouse, and it meets our conditions, we'll process your refund. Do note, if there are repackaging fees or any shipping fees (outbound and return) applicable, those will be deducted from the refund amount.

We aim for every Close Co. purchase to be a perfect fit for your space. If it isn't, we're here to make the return process as painless as possible. Always feel free to contact our team for any assistance or clarification.

Our commitment to quality is unwavering, but sometimes unforeseen circumstances can lead to hiccups. Here's our approach when something doesn't go as planned:

1. Contact Us Immediately: If your item is not in perfect condition upon arrival, reach out to us as soon as you can. We're here to help.
2. Photos & Videos: To accurately assess the issue, we require visual evidence. Photographs from multiple angles and distances will be beneficial. If the damage seems to have occurred during transportation, photos of the packaging are crucial. Videos can also be helpful in cases where photos may not capture the full extent of the problem.
3. Warranty Coverage: Our products come with a one-year warranty from the date of delivery, safeguarding against defects in materials and workmanship. a 10 year guarantee is given for the frames of our upholstery furniture.
4. Resolutions: Depending on the nature of the defect or damage, we will either provide replacement parts, repair the item, or in certain situations, provide a complete replacement. Our aim is to ensure you have a piece you love and are proud of.
5. Warranty Limitations: It's important to note that our warranties are only for the original purchaser and cannot be passed on or extended to items that have been re-sold. The warranty only holds when our products are used as intended and for normal use. Any damage or defects due to negligence, misuse, accidents, abnormal use, modifications, or use for commercial purposes won't be covered by our warranty.

We stand by the craftsmanship and quality of our products. If something isn't right, we're dedicated to making it right. Always remember, our team is here to support and assist in any way we can.

At Close Company, we have a singular vision: to create timeless and modern furniture pieces that seamlessly fit into a variety of decor styles. We take immense pride in the materials and fabrics we use, ensuring they meet the highest standards of quality and aesthetics. Our designs reflect a harmonious balance of form, function, and elegance, which we believe are essential for any contemporary space.

We understand that every individual has unique preferences, and while we deeply value customer feedback and input, our product range is carefully curated. This means that we are unable to offer customisations or additional colour options beyond what is currently available in our collection.

We appreciate your understanding and assure you that every piece in our collection has been designed with meticulous attention to detail, ensuring that it not only looks stunning but also stands the test of time.

At Close Co. we stand behind the quality of our products. Our warranty is a testament to our commitment to offering items that are both beautifully designed and built to last.

Our warranty primarily focuses on issues related to materials and workmanship, ensuring that you receive a product free from manufacturing defects. However, we do acknowledge that life can be unpredictable and sometimes accidents occur in the home.

While this type of damage isn't covered under our warranty, we don’t want you to feel left in the lurch. We're always here to assist by offering guidance on cleaning, care, and even minor repairs. Our goal is to help you get the most out of your Close Co. purchase and enjoy it for years to come.

For any further information or specifics, do not hesitate to contact us. We're always here to help.