Shipping and Deliveries

Assembly challenges? Fret not.

With Close Company's complimentary In-Room + Assembly Delivery service, delight in your purchase sooner and seamlessly.

Here’s the process:

1. We meticulously handle your order, delivering it beyond mere entryways and into the desired room of your choice. Residing on the 30th floor? Rest assured, we’ve anticipated that. And to preserve the pristine nature of your home, shoe covers are an integral part of our delivery attire.
2. Our diligent delivery teams align with local protocols, which means masks might be optional in some regions. However, your comfort is paramount, so should you prefer masks and/or gloves during delivery, simply let us know. We’re committed to ensuring your peace of mind.
3. Sit back, relax, and let our team bring your chosen pieces to life, all while you admire the manifestation of your impeccable selection.
4. Once all is in place, we’ll kindly request your signature to acknowledge the successful delivery.
5. It's worth noting that while our teams excel in assembly, they refrain from any alterations that would permanently modify your living space, such as fastening items to walls.

For our cherished customers on the UK mainland, every furniture order from Close Company benefits from complimentary In-Room Delivery. However, for deliveries destined for Northern Ireland and The Republic Of Ireland, an additional fee of £99 per order will be applied.

Do note that our generous free shipping offer doesn't extend to 'Close Company for Trade' or 'Close Company for Business' acquisitions. For these specific orders, we recommend reaching out to us prior to placing the order and a Close Company representative will liaise directly post-sale, ensuring a tailored rate is determined and conveyed.

At Close Company, we're dedicated to ensuring an accessible and fair delivery experience for all our customers across the UK.

While we pride ourselves on catering to the vast majority of locations, orders headed to more secluded or less densely populated areas outside our standard service area on the UK mainland may take longer to arrive then our usual service.

Currently, our shipping prowess is limited to the UK. However, if your heart is set on having our pieces outside of these regions, we're more than willing to facilitate delivery to a distribution point or port within the UK mainland of your choosing.

If your residence is beyond our standard service area and you're pondering over exchanges or returns, our dedicated team is at your service, always ready to guide and assist.

For deeper insights or queries on shipping fees, simply reach out to us. We're here to help

At Close Co. every detail matters to us, and that extends to the dimensions of our artisan pieces. On every product page, you'll find the specific measurements to guide your choices.

Before welcoming one of our pieces into your home, we encourage you to spend a moment measuring your space. This ensures not only a perfect fit in the chosen room but also a smooth journey there. A handy rule of thumb is to ensure your door width surpasses the height of the furniture. Beyond this, a few more elements to gracefully navigate might include:

• Potential obstructions just behind your door
• Those snug corners that always catch you by surprise
• The dimensions of hallways or any internal doors
• The dynamics of stairways, keeping an eye on their length too
• And if you're in a building with an elevator, its measurements

For a deeper dive into the art of measuring, explore our 'Will It Fit?" guide - HERE.

As your meticulously crafted order readies for its journey to you, our esteemed delivery partner will liaise to keep you informed about its anticipated arrival and the unfolding of the delivery day.

Rest assured, they're as passionate about precision as we are. A specific date and a 2 hour time guideline will be coordinated, ensuring your new piece of Close Company artistry arrives without unexpected surprises.

For our more compact treasures, they might be ushered to you via a trusted courier service. While these deliveries aren't pre-scheduled, we'll provide tracking insights, allowing you to anticipate their arrival seamlessly.

Anticipating your Close Co. delivery?

As the day approaches to welcome your chosen piece, here are some refined steps to ensure a seamless experience:

• Gently prepare and declutter the destined space, ensuring ample room for the piece and its assembly.
• On the day itself, expect a courteous update when our team is roughly 30 minutes from your doorstep.
• For those residing in apartment complexes, it may be prudent to ascertain if a Certificate of Insurance is required for such special deliveries.
• In circumstances where multi-unit apartment buildings have restricted non-resident access, our devoted team will extend the delivery to the nearest point of safe access to your residence. And for those in walk-up apartments? Trust us; we're poised to bring your item to your chosen room and floor.
• As a touch of Close Co. commitment, our team will don slipcovers over their shoes and, if you so wish, masks upon entering your sanctuary.

Should you find the need to decline your order upon its arrival, do inform us promptly. In such instances, rest assured, additional shipping fees won't be levied.

However, if an order is refused, we'll treat it as a return. Once safely back at our warehouse, we'll process a refund for the item's value. A prompt notification on any declined delivery is crucial to ensure timely refund processing.

In the event of a refusal due to product damage or defect, please share photographs with us for a thorough assessment and swift resolution.

We don't offer guarantees on precise delivery dates for our orders due to the dynamic nature of our manufacturing and supply chain processes. However, we do provide delivery estimates. These are determined based on the current lead times from our factory and suppliers, and this information is continually updated on the respective product pages.

For bulkier items, which don't come under our courier shipping category, our delivery partners at Celtheath will handle the process. Once your order is prepared for dispatch, they'll get in touch to fix a delivery slot.

If an order comprises multiple items, our standard practice is to consolidate and dispatch them together once every item is ready and in stock. This helps in streamlining the delivery process.

However, in cases where certain smaller items are ready before others, we might decide to ship them separately using a courier service. As a result, some items might arrive earlier than the rest.

For real-time updates on the status of your order, we advise contacting us and we will do our best to update you as quickly as possible.

We cannot confirm a specific delivery date during order placement, but we provide an estimated lead time for production at checkout.

The scheduling of delivery appointments depends on your location. You can set an appointment only once the order is in the hands of our delivery partner; hence, a particular date cannot be fixed at order placement.

Deliveries usually take place between 7am and 5pm, Monday to Friday.

You will be informed throughout the process as your order advances through the stages of processing and dispatch from our regional warehouse.

If you're considering cancelling your order reach out to our customer service team at info@closecopmanyliving.com.

If we haven't dispatched your order yet, you'll get a full refund. Just keep in mind that depending on your bank or credit card provider, it might take up to 10 business days for the refund to show up on your account balance. If you have any issues or concerns, don't hesitate to reach out to our team. We're here to help!

When you're looking to upgrade your space and bring in new furniture from us, we want to make the transition as smooth as possible. If you choose, we can handle the removal of your old or used furniture for a nominal fee. Just remember to add this service at the checkout phase.

After we pick up the items, depending on their condition and type, they will either be recycled or donated to charity. While we ensure these items are managed responsibly, we unfortunately can't take specific requests regarding their final destination. This way, we're not only assisting in your home's transformation but also ensuring the sustainability of our actions and giving back where possible. If you have any questions about this service or anything else, we're here to support you.